We offer a tiered delivery system:

• Free Delivery: Thika, Nairobi, and Kiambu town.
• Delivery Fee Applies: All other locations.

To find out the exact delivery charges for areas outside of Thika, Nairobi, and Kiambu town, you’ll likely need to do one of the following:

• Check the Dom Shoes Website: Look for a shipping or delivery information page or during the checkout process. soon we’ll be having an shipping calculator or clearly state their delivery fees.
• Contact Dom Shoes Directly: Reach out to their customer service team via phone, email, or social media. You should be able to provide your specific location and drop point for delivery costs calculation. 

We accept payment methods (like Mpesa, airtel money, Visa, Mastercard, PayPal, etc.) 

We also accept donations or payment via: Bank Transfers

• Local Deliveries (Thika, Nairobi, Kiambu): You might expect deliveries within 1-3 business days.
• Deliveries to Other Locations: Delivery times will likely be longer, potentially ranging from 3-7 business days or more, depending on the factors mentioned above.

• Use Strong Passwords: Use unique and complex passwords for your online accounts.
• Keep Your Software Updated: Ensure your browser and operating system are up to date with the latest security patches.
• Be Cautious of Phishing: Be wary of suspicious emails or links asking for your personal information.
• Use a Secure Network: Avoid making online purchases on public Wi-Fi networks

After you place an order with an online retailer like Dom Shoes:

1. Order Confirmation:

• Immediate Confirmation: You should receive an immediate order confirmation, usually via email. This confirms that your order has been received and provides you with an order number, details of the items ordered, the total cost, and your shipping address.   
   

   

2. Order Processing:

• Verification: Dom Shoes will verify your order details, including payment information and product availability.
• Preparation: They will then begin preparing your order for shipment. This might involve picking the items from their inventory, packaging them securely, and generating shipping labels.
• Processing Time: The time it takes to process your order can vary depending on factors like order volume, product availability, and the company’s internal processes.  
   

3. Shipment:

• Shipping Notification: Once your order is shipped, you should receive a shipping notification, usually via email. This notification will typically include:
  • Tracking Number: This allows you to track the progress of your shipment online.
  • Courier Information: The name of the courier or delivery service handling your shipment.
  • Estimated Delivery Date: An estimated timeframe for when you can expect to receive your order. 
     

You’ll receive your invoice:

• Email Attachment: The most common method is to receive an electronic invoice as an attachment (usually a PDF file) in your order confirmation email or a separate email shortly after placing your order.
• Within the Package: Some companies may include a printed invoice inside the package with your order.
• Online Account: If you create an account with Dom Shoes, you might be able to access your order history and view or download invoices from your account dashboard on their website.

What an Invoice Typically Includes:

• Order Number: A unique identifier for your order.
• Date of Purchase: The date you placed the order.
• Seller Information: Dom Shoes’ company name, address, and contact details.
• Buyer Information: Your name and billing address.
• Itemized List: A list of the products you purchased, including their descriptions, quantities, and individual prices.
• Subtotal: The total cost of the items before any taxes or shipping fees.
• Taxes (if applicable): Any taxes applied to your purchase.
• Shipping Fees (if applicable): The cost of shipping.
• Total Amount: The final amount you paid for the order.

Why Invoices Are Important:

• Record Keeping: Invoices serve as proof of purchase for your records.
• Returns and Exchanges: You’ll usually need an invoice or order confirmation to process returns or exchanges.
• Warranty Claims: Invoices may be required for warranty claims on products.
• Accounting and Tax Purposes: Invoices are important for businesses and individuals for accounting and tax purposes.